Product Tank, 02.2020
Deck: Churn
Reads
- SaaS metrics: The no-BS guide to understanding churn by @Steli (Close.io)
- https://www.forentrepreneurs.com/why-churn-is-critical-in-saas/
- https://www.intercom.com/blog/designing-user-offboarding/
- We looked into why our subscribers churned–with the help of machine learning
- Product-Led Growth, Chapter 15
- https://brightback.com/blog/how-to-reduce-churn
- 2019 State of Customer Retention Survey: B2B, B2C, hybrid